The modern Network Operation Center (NOC) from Axpo Systems is ideally suited for efficient and reliable 24/7 support. The Service Desk is available around the clock as a single point of contact (SPOC) in the event of faults and questions and ensures competent customer support.
In the NOC, all network-capable elements that the customers have integrated in their networks are monitored and maintained. Monitor walls, light effects and audio visualise and signal the operating states of the systems. Measures and interventions are thus initiated immediately and interventions are monitored live. The NOC also offers extremely efficient remote support for technicians in the field. Our own data centre of the latest generation with generously designed capacities serves as a location for servers and hosting of applications.
The latest technologies and tools combined with established and standardised service and operational processes ensure technical readiness even in extraordinary situations. The NOC is designed for the "Switzerland-Dark" crisis situation, which is why all systems are designed with multiple redundancy. In addition, an emergency power supply ensures reliable operation.
The site is equipped and connected in several ways with a fixed network via geographically separate access points and with directional radio connections. These network connections are ensured by several providers and specially secured network connections to the Axpo data network.
Security in the NOC is ensured by structural measures, electronic monitoring, maximum access protection and the recording of all accesses.
Early fire detection and an automatic extinguishing system are further important protective measures specially designed for the NOC.
The Service Desk accesses the highly available technical infrastructure of the NOC and is closely embedded in the process landscape. In the event of disruptions, queries or requests, the Service Desk serves as a single point of contact (SPOC) and assumes primary responsibility for many operational processes.
The Service Desk is available in several languages (German, French and English) around the clock, 365 days a year, and is the central hub for service operation in accordance with ITIL & ISO 27001
The Information Technology Infrastructure Library (ITIL) describes the components and processes of the entire life cycle of IT services in IT service management (ITSM) in a best-practice approach in 26 predefined processes. The practical assignment of activities is based on roles and functions.
The service organisation and processes of Axpo Systems were defined on the basis of the ITIL framework and are ISO 27001 certified.