Application may be filed with the company in the following manner:
Monday to Friday:
9.00 a.m. to 1.00 p.m.
2.00 p.m. to 6.00 p.m.
Lunch break from 1 p.m. till 2 p.m.
closed on: Saturday and Sunday.
If an application/complaint/claim contains an e-mail address, phone number or the company is aware of such information, a provisional response shall be provided as to the possibility of resolving the issue, or a notice of the commencement of application/complaint/claim consideration and time limits thereof shall be provided. A provisional response shall be provided within 1 business day after the day the application/complaint/claim is received. Application/complaint/claim shall be considered within the time limits determined by the current legislation of Ukraine.
Personal reception of consumers by the company's management shall be carried out only subject to registration in advance on days and during hours determined as working hours at: 17/52A Bohdana Khmelnytskoho St., Kyiv, 01030. To register in advance for the reception of consumers, please call +38 044 391 14 24
This procedure determines the process of providing information about threats to consumers' electric safety and is elaborated for immediate response and prompt containment of events, which pose a threat to the electric safety of people, animals or may lead to systematic malfunctions of equipment or on-site accidents.