The SME team was established only 6 years ago and we already provide energy to 15,000 customers throughout Poland. Thanks to the wide range of additional products, our advisers propose solutions that also reduce our customers' energy consumption. This is the most numerous teams in Axpo with departments within its structure:
Our managers lead a network of partners that we already have throughout Poland. Every day, they work to develop goals set for our advisers and increase the number of customers. They help to offer the most favourable and personalised terms of cooperation.
We have one of the largest portfolios of additional products in the energy sector i.e. lighting modernisation, vehicle charging stations, photovoltaic panels and many others. The goal our products have in common is that they aim to reduce energy consumption, optimise costs and ultimately switch to green energy. Our team is constantly working on selecting the most favourable conditions, parameters and valuations for our customers and coordinating all of these projects.
Our brave sales support team helps our advisers in the field on a daily basis – both during meetings with the customer as well as when processing contracts. Thanks to them, our processes are characterised by the high pace of implementation, thanks to which we improve our cooperation with both advisers and customers.
The operations SME department takes over the implementation of customer service from the moment the contract is signed. From checking the correctness of the contract to entering it into the system, settling customer consumption and answering all of our customers' questions.
The team takes on the challenge of developing our IT systems every day. It implements innovative solutions in sales and customer service. In addition, it carries out business analysis that helps develop and shape our business.
The origination team has two main streams of activity. The first is corporate and industrial customers to whom we supply energy. The second, producers of energy from renewable sources from which we obtain this energy. Within a few years, we have managed to become one of the largest independent recipients of renewable energy in Poland.
This department supports the implementation of contracts with strategic customers such as industrial end-users and renewable energy producers. The team takes part in key stages of the contract life – including implementation and checking the correctness of its implementation in systems and monthly settlements. It is responsible for the flow of key data in position forecasting for the entire portfolio, including the SME business. It cooperates closely not only with the ‘front team’ and the origination team but also with portfolio management, risk management and business analyst teams. The team also participates in international projects in the mid-office area.
This is a daily analysis of European and, above all, Polish markets regarding the development of prices of energy, gas or property rights on commodity exchanges and adopting the appropriate strategies for the purchase and sale of these products. Thanks to the portfolio management team, we are one of the largest trading companies on the Polish Power Exchange. Also Axpo was named the world's best electricity trader by its customers. See the reactions in the video:
This is where the market strategies of the entire Axpo group are analysed. In constant contact with traders from all over Europe. We track the profits and losses of individual departments, advise on exposure and report potential risks, as well as co-create innovative solutions in the field of new technologies and data management. Risk Centre is primarily a bridge between the company's ‘front desk’ and its management.
The marketing team has its contribution wherever the recipients are - from customers to advisers as well as to the company's employees and all possible media where Axpo appears. It is responsible for positioning our company on the market and in the eyes of every person who has contact with the brand – including yours. In addition, it participates in all sales and development projects of the company.
Audits, analyses, statements and a huge responsibility for settlements. This department additionally manages every contract carried out on behalf of our company.
This is where our so-called cash flow and reporting to the Swiss headquarters are controlled. They cooperate closely with the accounting and sales departments.