Online Customer Area: My Axpo
Our services online
If you are a first time user, get registered. All you need is your social security number or Vat number and your customer ID, which you can find in the welcome letter you received as well as in the invoices.
Send us a Request for Assistance
You can get assistance for: profile info, billing, payments, increase/reduce power supply, contract change, meter check, complaints and much more.
The smart Bill: it’s interactive and available online
You can save €1 on each bill you receive if you decide to go paperless (online). Through My Axpo, you can download a copy of all your bills and view a simplified version of costs: our Smart Bill.
Send in your gas reading online or through the app
Prefer not to have any surprises at the end of the year? Send in the reading every month through your personal area: MyAxpo. This way you will always receive a bill with an up to date usage.
Online customer service 24 hours a day on MyAxpo | Everything you can ask for: online!
Need to update your profile or make a change in your contract?
- Registered office address, shipping address or billing address
- Vat / Tax number (contract change)
- Company name
- General information about the owner, legal representative, signatory of the bank account
Need to adjust an invoice or ask for more info?
- Change your account billing settings
- File a claim regarding billing
- Update Vat / excise taxes
- Modify invoice groups
Need assistance with the meter?
- Increase/reduce power supply
- Disconnect your power supply
- Send a request for a meter check
- File a claim for suspension / voltage drop
Need help with payments?
- Request a statement
- Update your bank details
- Request for an installment plan
- Request to pay a credit note
Do you have a plan with a Green Option (100% of your energy is from renewable sources) and you want to know how to communicate your commitment to the environment?
Get your Green Option Kit which includes decals and stickers that can be used anywhere in your offices or on the packaging of your products; all of which are Axpo’s 100% Energy from Renewable Resources trademark.
Want to contact a local agent for a business enquiry?
Through MyAxpo, you can make a request for assistance and locate your nearest Axpo representative.
Via chat, phone or email
Toll Free number 800.199.979 – Monday through Friday from 9:00 am to 6:00 pm
A team of specialized consultants is available Monday to Friday from 9:00 am to 6:00 pm - call our toll free number. The call is free of charge from landlines and cell phones.800.199.979
Sign in to MyAxpo and start chatting Send us an email